If you have questions at any point, you can always reach us a [email protected] or via text at (617) 622-5448. Your Success Program Director will also be in touch to walk you through what this looks like for you.
Wherever you go, we go with you.
Starting this summer, the way Bottom Line supports you is evolving. We’re making it easier for you to stay connected to Bottom Line — more flexibility, more tools, and more ways to get support when and how you need it.
Instead of one dedicated advisor, you’ll now have access to a dedicated local support team, a team of virtual Bottom Line Advisors, and 24/7 access to Blu, our advising chatbot. Whether you need career advice at midnight or someone to sit down with face-to-face, we’ve built this around how you actually live your life right now.
You’re Not Doing This Alone
When you head to college, your Bottom Line community comes with you and it’s bigger than you think. You’re part of a network of first-generation-to-college students across the country who are navigating the same things you are.
Once you’re Bottom Line, you’re Bottom Line.
It starts in high school with Access. It continues through college with Success. And it doesn’t stop at graduation. You join thousands of Bottom Line alumni who came up the same way. Same community, every stage.
What You Can Count On
You’ll continue to have Relentless Allies in your corner, guidance when you need it, and access to resources to help you stay connected and moving forward toward college graduation.
Advising & Guidance
Connect with a Virtual Advisor for personalized guidance and your local Success Coach for in-person support, connections, and opportunities.
Support When You Need It
Text with Blu, our 24/7 chatbot, to get answers, receive reminders, and access support whenever you need it.
Resources & Opportunities
Emergency aid, career support, and community events throughout your time with Bottom Line.
Your Local Success Team
We know college is about more than classes and exams. It’s also about finding community, building relationships, and keeping the end goal in mind. Through local events, opportunities to connect with fellow Bottom Line students, and support from your local Bottom Line team, you’ll continue to be part of a community that celebrates your successes and supports you through challenges.
Throughout your time with Bottom Line, that community comes together in different ways:
Success Send-Off
Start the academic year by celebrating your college journey alongside fellow Bottom Line students and staff. Success Send-Off is an opportunity to build connections, strengthen your community, and get excited for the year ahead.
Care Packages
Throughout the year, students receive care packages filled with encouragement, useful items, and reminders that their Bottom Line community is cheering them on at every stage.
Career Connections Events
Connect with professionals, explore career paths, and build skills that support your goals after college. These events help students expand their networks and prepare for future opportunities.
Recognition Night
Celebrate milestones, achievements, and graduation with fellow students, staff, family, and supporters. Recognition Night honors the hard work, perseverance, and accomplishments that have shaped the college journey.
Meet Your Advising Team
Behind every text, conversation, resource, and milestone is a team committed to helping you stay connected, informed, and moving toward your college goals. While Blu can help with answers, reminders, and information, your virtual advising team is there to provide personalized guidance and support throughout your collegiate journey. Meet some of the people that are part of your support experience.
Meet Blu
Your trusted 24/7 Bottom Line chatbot.
Blu isn’t new, Blu has been part of Bottom Line for the past five years, helping students say connected and supported. Text with Blu anytime for answers, reminders, resources, and support throughout your college journey. Whether you have a question about financial aid, academics, or career planning, Blu can help connect you to information when you need it.
When you need more personalized guidance, your Virtual Advisor and local Success Coach are there to support you, too.
Why We Made These Changes
We’ve been listening, and we’ve been learning. Over the past five years, we’ve paid close attention to what’s working for students and what could work better. We’ve heard from students directly, and took a deep look at our data to see what types of supports will help students best achieve their goals.
We made these changes because we want to make sure we’re supporting you in the way that works best for where you are in your journey right now.
The foundation you built in your first year with us doesn’t go away — we’re building on it, not stepping back from it. Everything we heard and saw pointed in the same direction: support that’s flexible, accessible, and there when you need it. That’s exactly what this is.
The short version: we’re making support easier to reach and broader than it’s ever been. Starting this summer, every Bottom Line student has a team of advisors, a chatbot called Blu that’s open around the clock, and support that travels with you wherever you go to school. The deep relationships, the honest conversations, the people who actually know you — all of that stays. What changes is how many ways you can reach us, and how fast.
The big things. Bottom Line is still in your corner all the way through graduation. You still get real, one-on-one support, now from a team of virtual advisors and a local success coach. You’ll still get help with the parts of college that are confusing on purpose — financial aid, choosing classes, career steps, the life stuff. None of that goes away.
You have a team of Advisors behind you. When you reach out — by text, phone, or video — you’ll be connected with an Advisor who has your full history, so you never have to start over or retell your story. If you’re at a college with a Success Coach on the ground, you’ll have in-person support too — and your Success Coach and virtual advisors work together, so everyone helping you has the full picture. There’s always a real person ready to help, in whatever way works best for you that day.
Blu is Bottom Line’s chatbot — open 24/7 for quick questions, reminders, and to connect you with a real advisor when you need one. You can text Blu anytime, 24/7/365. A team of Bottom Line Advisors is behind every conversation, and you can request to connect with them anytime. It’s free, and we never share your information or data.
Nope — support is built around your life, so you can connect in whatever way works best for you. You can chat with Blu, book a call with an Advisor, jump on a video, or drop into office hours when we offer them. Some students prefer scheduled check-ins; some prefer to reach out when something comes up. Both work. You decide.
Yes. That’s the whole point of what’s evolving. Wherever you go to school, your Bottom Line team comes with you. You don’t have to be near a Bottom Line office to get the support — full advising, financial aid help, career steps, community events you can join from anywhere, all of it. If you happen to be close to one of our regional offices, you can drop in for in-person community events too.
Four things, across all your years with us:
- Getting through your degree — choosing classes, staying on track, transferring credits, declaring a major
- Paying for it — financial aid every year, comparing aid offers, scholarship searches, what to do when something changes
- Building toward a career — internships, resumes, LinkedIn, interviewing, your first job out of college
- The life part — finding community on campus, managing the hard semesters, navigating things you’ve never had to deal with before
If it has to do with college or what comes after, we help you with it.
Text our Advising team and we’ll set up a new time with someone — (617) 622-5448. The way support works now isn’t built around individually booked meetings, so the one you had isn’t happening as-is. But whatever you wanted to talk through? Still on. Tell Blu what’s on your mind and we’ll get the right person on it — often faster than the original meeting would’ve been.
Bluprint is now part of Success at Bottom Line — same support, same team in your corner, one home. If you were a Bluprint student, nothing changes about who’s helping you. You’ll just see the name Success more, and Bluprint less, over time.
Text Blu at the number we send you (save it the first time we text — that’s how you know it’s us). You can also email or call your team. The easiest first step is always Blu — we’ll route you to the right person.
Yes. No pressure, no long process. Text Blu and tell us where you are — we’ll pick it up from there.
Bottom Line has been doing this work for 30 years. We’ve supported more than 14,000 students through their degrees, and what’s evolving this summer is built on what we’ve learned from every one of them. The team supporting you is full of advisors who’ve done this for years — many of whom have been in your shoes themselves.
Text your Advising team at (617) 622-5448. A real person will get back to you.